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Pass ITIL-4-Specialist-Create-Deliver-and-Support Exam with Authoritative Reliable ITIL-4-Specialist-Create-Deliver-and-Support Test Review by ITCertMagic

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

Topic
Details

Topic 1

ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.

Topic 2

Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :

Topic 3

Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.

Topic 4

Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q34-Q39):

NEW QUESTION # 34
An organization experiences a high level of variation in the demand for its development services. The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times.
Which action would BEST help the organization influence the demand for its services?

A. Introducing continuous integration and deployment
B. Reducing the charges for less busy periods
C. Increasing the number of test specialists
D. Engaging with a supplier to outsource tasks

Answer: B

Explanation:
Reducing the charges for less busy periodshelpsinfluence and smooth out demand, encouraging customers to request services during lower-demand times and reducing peaks.

NEW QUESTION # 35
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

A. Identify the activities which could be improved by the use of automation
B. Understand the situations in which incidents and service requests will be initiated
C. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
D. Understand which steps contribute least to the support of the service

Answer: B

Explanation:
Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.

NEW QUESTION # 36
Which is an example of results-based measurement and reporting?

A. Measuring and reporting the cost of providing a service to customers and users
B. Measuring and reporting customer satisfaction with closed incidents
C. Measuring and reporting the number of supplier-related interruptions to a service
D. Measuring and reporting the number of hours worked by service desk staff

Answer: B

Explanation:
Measuring and reporting customer satisfactionwith closed incidents focuses directly on theoutcomes and value deliveredto customers, which is the essence of results-based measurement.

NEW QUESTION # 37
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?

A. Improve filtering of operations data
B. Renegotiate service level targets
C. Improve operations team training
D. Recruit additional operations staff

Answer: A

Explanation:
Improving the filtering of operations data reduces the noise from irrelevant events, allowing the operations team to focus on critical events and prevent breaches of service level targets.

NEW QUESTION # 38
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

A. Hold regular meetings focusing on problem solutions
B. Promote a culture of learning and development
C. Encourage informal teams across the organization
D. Incorporate the organization's vision into the team culture

Answer: D

Explanation:
Incorporating the organization's vision into the team culturealigns individual efforts with organizational goals, ensuring that team members focus on work that contributes to overall success rather than personal interests.

NEW QUESTION # 39
......

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